General Delivery Policies

Available shipping options for most items include FedEx, UPS, and USPS. Overnight and Two-Day shipping options are available upon request. Additional fees apply.

Most in stock, credit approved orders received before 2:00 PM EST. will ship the same day. Cut off time for FedEx Next Day and 2nd Day Air orders is 5:00 PM EST.

Royal Computing Products LLC does not guarantee same day-shipping and orders are not processed on weekends and national holidays.

UPS Ground, FedEx Ground and other “surface” shipments are not guaranteed to arrive within a certain timeframe. These shipments take on average 3-5 business days for delivery from the date the order is credit released.

Royal Computing Products LLC currently delivers only to addresses within the United States. We are unable to ship packages to international addresses.

FedEx and UPS Standard Overnight may not be available to all zip codes. Priority Overnight is typically delivered next business morning, but the delivery time will vary by zip code. To confirm the guaranteed delivery time for your zip code, please contact FedEx or UPS.

The maximum refund or credit due in the event an air package is delivered late will be a refund of the freight charges paid. In no instance will the amount exceed the amount paid for freight.

Royal Computing Products LLC reserves the right to substitute shipping carriers in our sole discretion and without prior notice, including but not limited to, heavyweight ground and air shipments. If you require a specific carrier, please contact Royal Computing Products LLC’s customer service department. An additional service charge may apply.

Truck deliveries for heavyweight shipments are dock-to-dock deliveries. If you require additional services such as a liftgate or inside delivery, additional fees will apply. Please contact our customer service department for further details.

Most packages that ship from Royal Computing Products LLC require a signature at delivery, but some packages may be left at the delivery address without a signature. Returns due to the carrier’s inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges. If you have any questions related to this policy, please contact Royal Computing Products LLC prior to your order shipping.

Royal Computing Products LLC SHALL HAVE NO LIABILITY FOR ANY LOSS OR DAMAGES ARISING FROM THE USE OF THE Royal Computing Products LLC SITE OR ANY DELAY, MISDELIVERY OR NON-DELIVERY OF ITEMS OR SERVICES PURCHASED FROM Royal Computing Products LLC NOTWITHSTANDING ITS ACTIONS, OMMISSIONS, NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL AND REGARDLESS IF Royal Computing Products LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Damaged in Transit

Packages damaged in transit should be refused and will automatically be returned by the carrier to Royal Computing Products LLC. After refusing to accept delivery of a damaged package, please notify us of the issue within 48 hours via email at sales@RoycomPro.com  or by phone.

If you do accept delivery of a damaged package, you must:

  1. Note the damage on the shipping carrier’s delivery record.
  2. Save the original packaging and product in the condition received.
  3. Notify us of the issue within 48 hours via email at sales@Roycompro.com.com or by phone.

The above 3 steps will allow us to file a claim with the carrier for the damage. If the customer fails to follow the 3 steps as described above, customer will be deemed to have accepted the merchandise as if it had arrived undamaged and the standard Royal Computing Products LLC return policy will apply.

Cancellation and Delivery Refusal Policy

An order is only considered cancelled when the cancellation request is confirmed by Royal Computing Products LLC in writing. Royal Computing Products LLC will do our best to accommodate cancellation requests, but we are not able to guarantee orders already in processing can be cancelled. If an order is unable to be cancelled and the product is no longer needed, please refuse the shipment upon delivery. There will be a minimum $515.00 return processing fee and no credit of any shipping charges paid when you refuse shipment upon delivery and/or when shipments are returned to Royal Computing Products LLC due to the carrier’s inability to obtain a signature upon delivery.